RADIANTLINKS TERMS AND CONDITIONS
Updated: May 2, 2025
Welcome to our platform. Whether you’re registering as a seller or a professional, please note that you represent the face of our business. We expect all vendors to uphold a high standard of professionalism, honesty, and integrity in every interaction with customers. Kindly review the following instructions as well as terms and conditions carefully and adhere to them at all times. If you need clarification on any point, do not hesitate to contact us. Please read to the end. Very important instructions to vendors are contained in this page
INTRODUCTION
Welcome to Radiantlinks (also referred to as “We”, “Us”, or “Our”), a platform that offers Listing services, VTU services and an multivendor online store
These Terms and Conditions govern your use of our services, including our website, application, and any other related services.
ELIGIBILITY
Our services are open to individuals who are legally qualified to use online services. Vendors and buyers must register and agree to these Terms and Conditions.
CONSENT
By using our services, you consent to our policies and authorize us to collect, store, and use the data you provide for business purposes, including communication with customers, vendors, and prospective service seekers.
KNOW YOUR CUSTOMER (KYC)
Vendors who use our platform to sell or provide services must complete the required KYC process. This is a critical step in ensuring the integrity and security of our platform. You acknowledge that you will not engage in any fraudulent activities. Legal action may be taken against you if you attempt to or defraud anyone through this platform.
PRODUCTS
Products sold in our store are sold by third parties (referred to as vendors) who use our services.
ACCOUNT REGISTRATION
To access certain features of our services, you will be required to create an account. When registering for an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.
USE OF SERVICE
You agree to use Our Services only for lawful purposes and in compliance with these Terms. You must not:
- Use Our Services in any way that could damage, disable, overburden, or impair Our Service
- Attempt to gain unauthorized access to Our Services or any related systems or networks
- Use any automated means to access or use any of Our Services.
- Collect or harvest personal data from Our website or applications.
RETURN ELIGIBILITY
Goods sold through our platform may be returned within 7 days of purchase if they do not meet specifications or are faulty. More details are in our return and refund policy. https://radiantlinks.com/refund_returns
Return Procedure
Vendors must accept returns and provide refunds or replacements as applicable, subject to our return and refund policy.
SHIPPING POLICY
Shipping Costs
Shipping costs will be specified for each product, and added to the product initial price.
Shipping Procedures
Shipping date, estimated delivery date and tracking information will be available when a product is ordered.
PAYMENT POLICY
Payment Methods
We accept debit/credit cards. Additional payment methods may be added in the future. Payment instructions shall be available in the payment page. These instructions must be followed carefully. Radiantlinks will not be liable for losses incurred through customer carelessness.
Payments to Vendors
Vendors may request payouts at any time. However, all payment disbursements will be processed seven (7) days after the request. This delay allows us to honour our 7-day return policy, ensuring customer satisfaction and product integrity.
Payments will only be disbursed once:
- The customer has received the product and no return request has been initiated within the 7-day window; or
- Any applicable return period has elapsed without incident.
This policy is in place to protect both customers and vendors, and to maintain trust in the platform’s transaction process.
CUSTOMER RESPONSIBILITY
Customers are responsible for keeping their bank, debit, and credit card details secure.
Intellectual Property
Our Services, including all content, graphics, and logos, are the properties of Radiantlinks or its licensors. You must not reproduce, modify, or distribute any part of Our Service without Our prior written consent.
Disclaimer of Warranties
Our Services are provided on an “as-is” and “as-available” basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
We will not be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of or related to your use of Our Services.
Indemnification
You agree to indemnify and hold harmless Radiantlinks, its officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, and expenses arising out of or related to your use of Our Services.
Termination
We may terminate or suspend your account and access to our services at any time, with/without notice if you do not adhere to the terms, conditions, and policies.
Governing Law
These Terms shall be governed by and construed under the laws of Nigeria.
Changes to Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page. Your continued use of our Service after the effective date of the new Terms constitutes your acceptance of the new Terms.
INSTRUCTIONS TO VENDORS
(For All Registered Sellers and Professionals)
- Provide Accurate Product Descriptions:
Ensure all product listings include complete and accurate details to prevent misunderstandings or “what I ordered vs. what I got” scenarios. Clear, detailed descriptions help build trust and improve customer satisfaction. - Familiarize Yourself with the Platform:
Take time to understand how our website functions, especially your vendor dashboard. This will help you manage your listings and orders more efficiently. - Professionals – Share Your Expertise:
If you are registering as a professional, provide detailed information about your skills, qualifications, and the services you offer. Always communicate with clients in a respectful and professional manner. - Let Your Work Speak for You:
Your professionalism and the quality of your products or services are your strongest marketing tools. Consistently delivering excellence enhances your reputation and earns customer loyalty. - We Are a Team:
Let’s work collaboratively—as partners and as a team—to grow this platform and support each other in building a successful business community. - Sales Commission:
A minimal commission of 2% is charged on all products or services sold through our website. This percentage is subject to review, and you will be duly informed ahead of any changes. - Free Promotion for Professionals:
Currently, no charges apply to professionals for listing their services. Should this policy change in the future, advance notice will be provided. - Stay Informed:
Regularly check your email and vendor dashboard for updates, notifications, or important messages. These are our primary channels of communication. - Operate with Integrity:
Under no circumstances should you misrepresent your offerings, overpromise, or attempt to defraud customers. Honesty is essential for long-term success. - Promote Your Products and Services:
Take advantage of the platform’s global reach by actively sharing your product or service links. Marketing is a shared responsibility—your effort matters. - Configure Your Listings Correctly:
Ensure each product or service is properly set up. This includes defining accurate shipping destinations and conditions based on what you can realistically fulfill. - Shipping:
Vendors can create their shipping settings. This is highly recommended - Shop Policy:
All vendors are required to clearly outline their privacy policy, Terms and Conditions as well as Refund Policy
Please read our Terms and Conditions, Privacy Policy and Refund Policy and familiarize yourself with them. By listing your products or services on our website you agree to all our terms, conditions and policies.
Contact Us
If you have any questions about these Terms, please contact us:
By email: info@radiantlinks.com
By visiting this page on our website: https://radiantlinks.com/contact-us/
Return and Refund Policy
Read our return and refund policy https://radiantlinks.com/refund_returns/